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  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Mon to Fri: 9am > 7pm
  • Sat: Closed
  • Sun: Closed
  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

How can we help with your claim?

Do you have a Claims related question?

Before you call us, take a look at our Claims FAQ's.

Read our Claims FAQs

New claim

We have three options to help you with your new claim

Report a claim online

Did you know that you can report your claim online?

Go to myaccount

Reporting your add-on product claim

It's simple and convenient to use one of your add-on products or to know more about the policy benefits for Personal Injury and Hire Vehicle.

Online add-on claim

Give us a call

0333 220 2037

From abroad +44 333 220 2037

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - 9am - 4pm
Sun - 10am - 4pm

Bank Holidays, Christmas and New Year's opening hours

Hit by a Diamond customer?

Call us on 0333 220 2048

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - 9am - 4pm
Sun - 10am - 4pm

Bank Holidays, Christmas and New Year's opening hours

Existing claim

We have three options to help you with your existing claim

Manage your claim in MyAccount

Did you know that you can view and update existing claim information in MyAccount?

Go to myaccount

Message us about your claim

For more information about your existing claim you can send a message to one of our claims experts. You can also leave us a message 24/7 once you're logged into MyAccount.

Messaging opening hours:
Mon to Fri: 8am - 4.45pm
Sat to Sun: Closed

Bank Holidays, Christmas and New Year's opening hours

Give us a call

0333 220 2037

From abroad +44 333 220 2037

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - 9am - 4pm
Sun - 10am - 4pm

Bank Holidays, Christmas and New Year's opening hours

Everything else

Glass claims

You can choose how to arrange a glass repair or replacement. You can claim online or call our 24 hour emergency glass repair helpline.


New glass claim

Give us a call on 0333 220 2026 (Call fees)

Accident recovery helpline

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

0800 600 840

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